Prior to working with Customized Benefit Solutions, we brokered our own health benefits. What we found was that although we didn’t believe we were doing a bad job, CBSI does it much better than we can. CBSI has the industry experience we could never replace brokering on our own.  Now, CBSI handles everything for us.

It was clear to us from the very beginning that Customized Benefit Solutions was looking out for our best interest. CBSI took the time to learn about our needs then delivered an extremely detailed proposal outlining plans from the largest insurance carriers. They then took the next step to outline the pros and cons of each program. Because, they did all of the homework for us we were confident that we were making a well-informed decision.

In addition, their customer service is outstanding. They take your calls right away and return them right away. When we had a claim resolution issue, they persistently followed-up with the insurance carrier until the issue was resolved. That high level of responsiveness is rare in today’s business environment.

CBSI differentiates themselves from their competitors by offering a broad range of products and services along with fantastic customer service. They are very easy to get in touch with and respond quickly to any inquiries we have. You can’t ask for more from your insurance broker.

Prior to working with CBSI, we predominantly selected on price.  The primary reason we continue to work with CBSI is their ability to come up with creative solutions for a small organization while still providing competitive prices. CBSI is a great company and all who work there have a positive “can-do” attitude. It is a pleasure doing business with CBSI.

Like many companies, our employees contribute to their health insurance benefit premiums, so we are always looking for ways to keep benefit levels high without spending a fortune. CBSI is very flexible and works hard to find ways to save us, and ultimately our employees, money, without sacrificing the quality of their benefits. CBSI also takes care of our COBRA administration. If they were not handling this, all I would be doing is HR administration.

Customized Benefit Solutions helps to provide the right solutions for your business. They are creative in how they come up with ways to save money while still keeping a high quality level of benefits. What CBSI has, in addition to this business knowledge, is a high level of professionalism along with the ability to deliver on what they promise.

CBSI handles our enrollments, and occasionally we have had an issue that required hands-on intervention with the insurer. CBSI stayed with the issue until it was resolved. They negotiated with the insurance company and proved to be a powerful advocate for us. From the beginning of the relationship at the sales process through to issues such as claim resolution, they are ready, willing and able to take care of what needs to be done in a timely fashion.

We selected Customized Benefit Solutions because of the range of options they provide and the help that they give you in choosing what is best for your company. We definitely recommend them to other companies. They are a great resource and their staff is very helpful.

Customized Benefit Solutions is always responsive to our needs; whether we need help containing benefit costs, resolving a claim or simply adding a new employee to our plan. CBSI is there when you need them.

Customized Benefit Solutions handles everything we need regarding our company benefits. If there is ever an issue, I contact CBSI and the issue is resolved almost immediately. Their ability to deliver on what they promise is what made us a CBSI client. Their incredible responsiveness is what keeps us as a client.